NEED A LAB TEST?
Welcome to the Patient Resources page at Medical Labs of Windsor. We are committed to making your experience as smooth and efficient as possible. Below, you will find sections to help you prepare for your visit, understand test instructions, and upload your requisition forms. Each section is designed to provide you with the information and tools you need for a successful lab visit.
Accessing lab tests is now simpler than ever! In just 4 easy steps, you can enhance your health connectivity and gain vital information for informed decisions with your healthcare provider.
PATIENT’S FREQUENTLY ASKED QUESTIONS
What should I bring to my visit to the blood lab?
Required Documents:
Please bring a completed blood test requisition form from your healthcare provider along with your health card, IFH, or Green Shield. Ensure that all your information on the requisition is complete, including your full name, date of birth, address, health card number, and phone number. Read more
Doctor-Sent the Requisition:
If your doctor has sent the requisition directly to the lab, please contact our client services to verify that it has been received.
Do you take appointments, or do you accept walk-ins only?
Patients can walk in without an appointment, except for the following tests:
- Genetic Tests
- Fertility Tests
- Lactose Tolerance Test
To book an appointment, please contact Client Services at 519-258-1991 ext. 0.
Do you offer home lab services?
Yes, MLW offers home lab services Monday to Friday. Visit our Home Lab page to schedule your appointment.
What are the hours of operation for the specimen collection centres?
Visit the Specimen Collection Centre Locator and Hours page for the most up-to-date information.
Holiday closures may affect operating hours.
Can I know estimated wait times for the Specimen Collection Centres?
Estimated waiting time is posted online, during business hours, by our Net Check-in service. Check in online before you head to a Specimen Collection Centre.
Will my test report be sent to my ordering healthcare provider?
Patient test results will be automatically sent to the ordering healthcare provider upon completion.
Can I access my test results?
Patients can access their test results through the MLW Patient Portal, except for microbiology and pathology results.
This service is available for patients with OHIP coverage who are 18 years or older. For more information on how to sign up for the MLW Patient Portal, please visit our website and watch the instructional video for detailed guidance
How can I pay for a test?
If you have received an invoice in the mail relating to services provided which are not covered – please follow one of the following methods of payment:
1. PAY ONLINE: Pay your invoice online
2. PAY VIA PHONE: Pay by credit card (VISA, Mastercard or AMEX) by calling our billing department at 519-258-1991 Ext 301. Hours of operation are Monday through Friday 9:00 am to 5:00 pm.
3. PAY VIA CHEQUE: Pay by cheque by filling out the bottom portion of your invoice and attaching the associated cheque then mailing it to :
Medical Laboratories of Windsor
1428 Ouellette Ave., Suite 306
Windsor, ON N8X 1K4
4. PAY IN PERSON: Pay your invoice in person at our main office at:
1428 Ouellette Ave.
Suite 306, Windsor, ON
The office is located on the third floor of the medical building.
If there are any questions regarding an invoice or statement received from Medical Laboratories of Windsor, please call our billing department at 519-258-1991 Ext 301. Similarly you can email our billing department at mlwbilling@medlabsofwindsor.com.
What is the turnaround time for blood test results
Test results are usually completed at MLW within approximately 24-72 hours. Some tests may be referred to a reference lab, which could result in a longer turnaround time.